Quality Policy

Quality Policy Statement:

• The Quality Department at New Life Rehabilitation Centre is committed to continuously understanding, meeting, and supporting the requirements and expectations of our clients. We aim to provide services in the field of quality that align with our official expertise, the vision, mission, values, and strategic directions of New Life Rehabilitation Centre.

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To achieve this, we will:

• Support and lead efforts aimed at effective and efficient implementation of a Quality Management System, according to the requirements of the ISO 9001:2015 international quality standards, and continually maintain and improve this system.

• Ensure the dissemination and understanding of the Quality Policy among all staff members at the centre and relevant parties.

• Set objectives at various levels within the centre, in accordance with the quality system standards, and ensure their implementation, monitoring, and regular revision.

• Continuously developing the capabilities of our employees and retain them at the centre, reinforcing their adherence to our values.

• Improve services and organizational capacities at the centre through continuous development, taking into consideration customer feedback.

• Commit to complying with relevant legal requirements and regulations related to the operations and services of the Quality Department.

• Build an effective relationship with suppliers and service providers, considering them as partners in meeting customer requirements and expectations.

• Promote risk-based thinking by identifying risks and opportunities to ensure the achievement of desired outcomes and prevent or minimize undesirable effects.

• Embed quality concepts and maintain a commitment to continuous improvement and communication to achieve our goals and objectives by all staff members.

• Establish, implement, monitor, and analyze key performance indicators to achieve the highest level of quality, taking timely corrective actions.

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The top management is responsible for evaluating the effectiveness of the Quality Management System. The Quality Policy is subject to periodic revision to ensure its continued suitability and effectiveness.

 

It is necessary to publish, understand, and apply the Quality Policy by relevant parties at the centre.